Question 1

How do I book a transfer?

Accepted Answer

Send us a message on WhatsApp with your route, travel date, flight number, and the number of passengers. We'll confirm availability and price within minutes.

Question 2

How far in advance should I book?

Accepted Answer

As early as possible to secure your slot, especially in peak summer months. That said, we often have capacity for short-notice bookings, so don't hesitate to message even if your trip is tomorrow.

Question 3

What information do I need to provide?

Accepted Answer

Route (pickup and drop-off addresses), travel date, flight number (for airport pickups), and number of passengers. If you have child seats or unusual luggage, mention it at booking.

Question 4

Will I receive a booking confirmation?

Accepted Answer

Yes. we send a confirmation via WhatsApp with your driver's name, vehicle details, meeting point, and the driver's mobile number so you can reach them directly on the day.

Question 5

Can my driver or vehicle change?

Accepted Answer

We drive more than 95% of our transfers ourselves, in our own vehicle. In the rare case that we already have another customer at the same time, a driver we trust picks you up in their own vehicle of the same quality standard. If that happens, we let you know in advance and send you the driver's name, vehicle details, and mobile number. The price and the standard of service stay exactly the same.

Question 6

What happens if my flight is delayed?

Accepted Answer

We monitor every flight in real time. If your arrival is pushed back, your driver adjusts automatically. No extra charge, no need to contact us.

Question 7

Where will my driver meet me?

Accepted Answer

Your driver stands at the arrivals exit of the airport, holding a sign with your name. The exact meeting point for your airport is included in your booking confirmation.

Question 8

Do you cover return transfers (hotel back to airport)?

Accepted Answer

Yes. we operate both directions. For return transfers, share your hotel address and your required departure time when booking.

Question 9

Do you operate at night?

Accepted Answer

Yes. We are available 24 hours a day, 7 days a week. Late-night and early-morning arrivals are handled exactly the same as daytime runs.

Question 10

How many passengers can travel together?

Accepted Answer

Our Mercedes Vito seats up to 9 passengers. If your group is larger, contact us. We'll discuss options.

Question 11

How much luggage fits in the vehicle?

Accepted Answer

The Mercedes Vito has a generous boot. It comfortably handles typical holiday luggage for groups of up to 6-7 passengers. For larger amounts, mention the number of suitcases when booking.

Question 12

Are child seats available?

Accepted Answer

Yes. child and infant seats are available on request at no extra charge. Mention the age(s) of your child(ren) when booking so we can prepare the right seat.

Question 13

Can you transport sporting equipment (golf bags, surfboards, bikes)?

Accepted Answer

Golf bags and similar equipment usually fit in the boot. For larger or oversized items, let us know in advance so we can confirm.

Question 14

How and when do I pay?

Accepted Answer

Payment is made directly to the driver at the end of the journey, in cash or by card. No upfront payment required to book.

Question 15

What is the cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before the scheduled pickup time. Cancellations inside 24 hours may incur a fee. Message us and we'll discuss your situation.

Question 16

Is the price fixed, or can it change?

Accepted Answer

The price we quote is the price you pay. No hidden fees, no surcharges for delays, traffic, or night arrivals.

Frequently Asked Questions

Booking

Airport Transfers

Vehicle & Luggage

Payment & Cancellation

Frequently Asked Questions

Booking

Airport Transfers

Vehicle & Luggage

Payment & Cancellation